Contact Us

We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

  • LOST AND/OR STOLEN:
      • If you suspect your card has been lost and/or stolen, please call our customer call center at (800) 234-5354 immediately.
  • PHONE
      • Customer Service
        (800) 234-5354
  • MAILING
      • Payment address
        DuTrac Community Credit Union
        PO Box 3250
        Dubuque, IA 52004-3250
  • DISPUTE A TRANSACTION:
      • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa or MasterCard Dispute Form and mail to:

    • Mail:
        • Cards Risk Management Team
        PO Box 10409
        Des Moines, IA 50306
      You may also call our customer call center at (800) 234-5354 if you have further questions.
  • IF YOU SUSPECT FRAUD:
      • Call (800) 234-5354 immediately to report any fraud. Complete the Fraud Affidavit and mail to:

    • Mail:
        • Cards Risk Management Team
        PO Box 10409
        Des Moines, IA 50306